> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decisional.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Give an agent a dedicated email address and review its conversations

## Overview

Inbox gives an agent a dedicated Decisional-managed email address. It is useful when the agent should send from its own identity or receive email threads that can be reviewed from Operator Mode, instead of using a person's Gmail or Outlook mailbox.

<Frame>
  <img src="https://mintcdn.com/decisional/scF9vHVkoBk7vGdp/images/agents/inbox.png?fit=max&auto=format&n=scF9vHVkoBk7vGdp&q=85&s=0df0ea74689db3a5345595b510e0e2ff" alt="Inbox setup for creating a dedicated email address for an agent" width="1694" height="929" data-path="images/agents/inbox.png" />
</Frame>

## Create an inbox

<Steps>
  <Step title="Choose the address">
    Open **Inbox**, enter a unique name for the address, and wait for Decisional to confirm that it is available. The product adds the displayed email domain.
  </Step>

  <Step title="Create the inbox">
    Select **Create inbox**. The address is attached to this agent and can be copied from the Inbox header.
  </Step>

  <Step title="Connect it to the workflow">
    Add the AgentMail tool when the workflow needs to send from this inbox. An inbox is Decisional-managed and does not require Gmail or Outlook OAuth.
  </Step>
</Steps>

## Review email threads

After messages arrive, Inbox groups them into threads and shows inbound and outbound messages together. Filter the list by **All**, **Received**, **Unread**, or **Sent**. Open a thread to read the full history, inspect attachments, and see message status. New and updated threads appear in real time, and you can also refresh the list manually.

## Manage inbox access

Inbox settings let you enable or disable the address, set its sender policy to **Anyone** or an allowed list, and delete the inbox. Individual threads can also be deleted from the review surface.

<Warning>
  Deleting an inbox or email thread is permanent. Confirm that the history is no longer needed before deleting it.
</Warning>

## Related docs

<CardGroup cols={2}>
  <Card title="Working with Agents" icon="robot" href="/guides/agents">
    Learn how Inbox fits into the complete agent workspace.
  </Card>

  <Card title="Instructions" icon="file-lines" href="/agents/instructions">
    Learn how tools and credentials are connected to an agent.
  </Card>
</CardGroup>